Corporate EPP FREQUENTLY ASKED QUESTIONS                      

EPP Eligibility:

If you are an employee of a company or a member of an association that is offered a Telus discount rate, you are eligible. Feel free to contact us if you would like to know more.

How do I know if my workplace is eligible for discount plans?

Contact us using the chat below, or call us at 416-743-3249, We will look into it for you. We may require a proof of employment to pull up the details of the plans. 

Will I be billed by Telus or Hotwire Communications?

You will be billed by Telus for your monthly services. Hotwire Communications is an Authorized Telus Dealer. We sell Telus products and services just like other Telus stores.

How many lines can I activate?

You can activate up to 5 lines, provided they are all on the same account. First subscriber will choose a plan listed with enough data for all subscribers to share. Additional subscriber(s) will add one of the Your Choice Plans without data starting at $55 and share data with the primary subscriber. 

I don’t need a phone; Is there a further discount on the plans?

Yes, there are further discounts available if you bring your own device (BYOD). This option is only available for new activations. 


What is the processing time?

Most orders are processed fairly quickly, some are even processed same day. If the phone you ordered is backordered; there may be a delay. We will contact you if there is a delay in your order.


Where is the In-Store Pickup?

Hotwire Communications 980 Albion Rd Etobicoke ON M9V1A7 416-743-3249


Why do you need my personal credit information?

Telus requires credit information for any subscriber requesting a post-paid service. A credit check is performed by Telus when activating a new account. Existing subscribers adding another line may not be subject to a credit check.


I’m Porting in my number for another carrier; Is there a downtime? Do I have to change my number?

Your phone number will not change unless requested. 

There are two steps to porting when doing an EPP transaction. First we request the Telus phone to be activated with your existing number, second finishing the port by calling 1-877-TOTELUS. Your existing phone does not stop working unless the second step is completed, once you receive your new phone. Exception: When porting from Koodo, Public Mobile or PC Mobile, both steps are done together. 

Do I have to call my existing provider to cancel?

No, once the port is requested and both steps are completed, the system will automatically cancel your old service provider line.

I have a Telus consumer account, and I am switching to corporate account; Will my Telus Phone number/ account number change?

No, your Telus phone number/ account number will remain the same when converting to corporate account. Telus Charges one-time $50 conversion fee per subscriber, when switching to Corporate EPP account. 

Can I get this deal at my local mall Telus Store?

No, Telus Employee Purchase Plan Offers are only available through EPP Account executives and their dealerships to avoid misuse, as these offers are not available to general public.

What are the associated Fees? 

New Activations: $30 Connection Fee on the first Telus Invoice.

Existing Telus Corporate EPP Clients: $30 Connection Fee upon renewal (Next Telus Invoice)

Existing Telus Consumer Clients migrating to corporate EPP and renewing: $50 Migration Fee and $30 Connection Fee (Next Telus Invoice)

What can be done to help me with the fees?

We are currently offering $50 value bonuses to our clients. $50 Bonuswill cover a Shockproof Case, Screen Protector, Phone content transfer for pickup clients, Free Canadawide Shipping for those getting their devices shipped.

Also Telus is offering a $10 credit for setting up eBill and setting up Pre-Authorized payment. 

My question is not listed here, how do I get more information?

Feel free to contact us via live chat, phone or email listed on the homepage.

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