Corporate EPP FREQUENTLY ASKED QUESTIONS                      

EPP Eligibility:

If you are an employee of a company or a member of an association that is offered a Telus discount rate, you are eligible. Feel free to contact us if you would like to know more.

Q: How do I know if my workplace is eligible for discount plans?

A: You can click here to check if you qualify for a corporate plan. You can also contact us using the chat below, or call us at 1-800-715-1468 or 416-743-3249. We will look into it for you. We may require a proof of employment to pull up the details of the plans. 

Q: What is the difference between Peace of Mind, and Simple Share plans?

A: Peace of Mind Plans are built for users who want to enjoy their data without having to worry about overage costs, data limits and data consumption by other users on the same account. The Peace of Mind plan does not allow for shareable data with other users on the account. Data speeds are reduced to a maximum of 512 Kbps after your included high-speed data bucket is exhausted.

Simple Share Plans allow for data pooling with other users on the same account who also have shareable data plans. Additional charges applies after exceeding the pooled data bucket.

Q: Will I be billed by Telus or Hotwire Communications?

A: You will be billed by Telus for your monthly services. 

Hotwire Communications is an Authorized Telus Dealer. We sell Telus products and Services (i.e Telus Corporate EPP Plans, Telus Small Business Solutions, Telus consumer plans etc.)

Q: Are these offers available Canadawide?

A: Yes, these offers are available Canadawide and the shipping is free.

Q: How is the port-in credit applied? How do I know if I qualify?

A: The offer is available for new TELUS EPP customers with a number porting from another carrier (excluding TELUS Consumer, TELUS Small Business Solutions, PC Mobile, Public Mobile and Koodo). It is also available for new activations and add-a-line on select 2-year phone plans. It is not applicable on upgrades, wireless home phone, talk & text, Smart Tab, No Tab, BYOD, or data only. The offer is subject to change without notice, no rain checks for hardware that is "out of stock" or back-ordered. Discount is applied on your monthly bill split over 5 months starting the second or third bill.

If there is a port-in offer stated on the pricing page of your organization, and you meet the above requirements, then you qualify.

Q: How many lines can I activate?

A: You can activate up to 9 lines, provided they are all on the same account. 

Q: I don’t need a phone; is there a further discount on the plans?

A: If you don't need a device, simply choose one of our Bring Your Own Device plans. 


Q: What is the processing time?

A: Most orders are processed fairly quickly, some are even processed on the same day. If the phone you ordered is back-ordered, there may be a delay. We will contact you if there is a delay in your order.

Q: Where is the In-Store Pickup?

A: Hotwire Communications 980 Albion Rd Etobicoke ON M9V1A7 416-743-3249 


Q: Why do you need my personal credit information?

A: Telus requires credit information for any subscriber requesting a post-paid service. A credit check is performed by Telus when activating a new account. Existing subscribers adding another line may not be subject to a credit check.


Q: I’m Porting in my number from another carrier, is there a downtime? Do I have to change my number?

A: Your phone number will not change unless requested. 

There are two steps to porting when doing an EPP transaction. First we request the Telus phone to be activated with your existing number, second finishing the port by calling 1-877-868-3587. Your existing phone does not stop working unless the second step is completed, once you receive your new phone. Exception: When porting from Koodo, Public Mobile or PC Mobile, both steps are done together. 

Q: Do I have to call my existing provider to cancel?

A: No, once the port is requested and both steps are completed, the system will automatically cancel your old service provider line.

Q: I have a Telus consumer account, and I am switching to corporate account, will my Telus Phone number/ account number change?

A: No, your Telus phone number/ account number will remain the same when converting to a corporate account. Telus Charges a one-time $50 conversion fee per subscriber, when switching to a Corporate EPP account from an existing non-corporate account. 

Q: Can I get this deal at my local mall Telus Store?

A: No, Telus Employee Purchase Plan Offers are only available through EPP Account executives and their dealerships to avoid program misuse, as these offers are not available to the general public.

Q: What is the return/ exchange policy? Who pays for the shipping costs in an event of a return/ exchange?

A: We follow the standard Telus return/ exchange policy (14 days: 30 mins/ 30 msgs/ 30 MB data limit). 

The buyer will pay for shipping both ways in the event of an exchange (there are no exceptions to be made in terms of shipping costs).  

If you are returning a device and got a free shipping promotion, the buyer will pay for the original shipping and the return shipping (there are no exceptions to be made in terms of shipping costs).  

Our Free shipping promotion only includes one instance of free shipping (on the original purchase). 

The phone and accessories should be in the original condition as provided to you. You will be charged for any items missing or not in the original condition or item that are used. 

Q: What are the associated fees? 

A: New Activations: $35 Connection Fee on your first Telus invoice.

Existing Telus Corporate EPP Clients: $35 Connection Fee upon renewal (your next Telus invoice)

Existing Telus Consumer/ Non-Corporate Clients migrating to corporate EPP and renewing: $50 Migration Fee and $35 Connection Fee (on your next Telus invoice) 

These fees are charged by TELUS and not by us. We do not have a way to over-ride or credit these fees.

Q: What can be done to help me with the fees?

A: We are currently offering $50 value bonus to our clients. $50 Bonus will cover a Shockproof Case, Screen Protector, Phone content transfer for pickup clients, and Free Canadawide Shipping for those getting their devices shipped. Also Telus is offering a one-time $5 credit for setting up eBilling and setting up Pre-Authorized payment. 

Q: Why does my bill/ My Telus app show the regular plan pricing?

A: Based on Telus billing system structure, it is normal for your bill to always show the regular pricing before your corporate discount is applied. Your corporate discount is applied in the back-end to the plan prices you see on your invoice. Your Telus bill will reflect the correct discounted pricing as quoted. For further assurance, clients can feel free to call *611 on their Telus device and confirm the discount with Client Care reps.

Q: Why is my first Telus bill higher than normal?

Your first TELUS bill will be somewhat different from future TELUS bills. We bill you one month in advance for recurring charges such as your Rate Plan and Easy Payment for the device.

On your first bill, this amount is added to a partial cost from your date of activation to your billing date. Your first bill will also include a one-time connection fee. Days are determined by the month of the actual billing cycle. For example, a billing cycle beginning on March 16 and ending on April 15 would be 31 days.

Here is another example:

If you signed up for your services on the June 15th, and your billing cycle is on the 20th; your first bill will be for June 15th to June 20th (6 Days) + June 21st to July 20th (1 Month) + your connection fees and any other add-ons.

Q: Why does the connection fee shows as a monthly add-on?

Note: A one-time connection fee will appear in the above section on your first bill and the service agreement. However, this is not a recurring fee and will not show up on future bills. We apologize for any confusion and Telus is working to correct this.  

Q: My question is not listed here, how do I get more information?

A: Feel free to contact us via live chat, phone or email listed on the homepage.