Hotwire Telus Stream+ Frequently Asked Questions:
Q: How do I order Hotwire Telus Stream+?
A: You can call us at the Hotwire Telus order line at 1-800-715-1468 to order.
Q: Which Pricing tiers are available for Telus Stream+?
A: Two Tiers: Stream+ Basic (Ad Supported) and Stream+ Premium
Q: Is Hotwire Telus Stream+ Amazon Prime same as the regular Amazon Prime with free deliveries?
A: Yes, Stream 4K and HDR original content and live sports
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Rent or buy thousands of movies and shows
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Listen to music and top podcasts ad-free
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Get free two-day shipping on eligible items and free same-day or one-day delivery in eligible postal codes
Q: What happens to my my existing Netflix, Amazon Prime, or Disney+ account when I get Telus Stream+?
A: If you already have a Netflix, Amazon Prime, or Disney+ account, you can link your existing account to TELUS to retain your watch history and account details.
Q: What happens to my billing if I link my Netflix or Amazon Prime account to TELUS?
A: Once you link your Netflix or Amazon Prime account, your billing will be transferred to TELUS. For Amazon Prime accounts with an annual payment cycle, billing will not transfer immediately; instead, your annual subscription will pause. You can resume the remaining months if you cancel Stream+.
Q: How do I manage my Disney+ subscription when linking it with TELUS?
A:
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If you have a Disney+ subscription billed directly by Disney for the same or a lower tier, it will be automatically paused until your TELUS subscription ends or changes to a lower tier.
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If your Disney+ subscription is for a higher tier or billed by a third party, you will need to manage your subscriptions to avoid being double-billed.
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For Disney+ annual subscriptions, billing will not transfer; instead, the annual subscription will pause. You can resume the remaining months if you cancel Stream+.
Q: What are the requirements to purchase a Stream+ plan?
A: To qualify for purchasing a Stream+ plan, you need to be an existing TELUS or Koodo, postpaid customer.
Q: What should I do after purchasing a Stream+ bundle?
A: After purchasing a Stream+ bundle, you will receive activation emails for each of the streaming services included. Click “Activate now” and follow the steps for each service to activate them.
Q: What is TELUS Films & Series?
A: TELUS Films & Series is exclusive content available through the TELUS TV+ app. You can access it via the iOS and Android app stores or through a web browser.
Q: How do I access TELUS Films & Series after subscribing to Stream+?
A: Once subscribed to Stream+, you will receive an activation email from TELUS. Follow the steps in the email to access TELUS Films & Series and watch ad-supported live TV channels on the TELUS TV+ app.
Q: How do I log in to the TELUS TV+ app?
A: Use the existing My TELUS account email and password that you used to purchase Stream+ to log in and access TELUS Films & Series via the TELUS TV+ app.
Q: What is the Telus EPP Pricing for Stream+?
A: The pricing for EPP can vary depending on the current promotions we are running. To get the current pricing kindly call us at the Hotwire Telus order line at 1-800-715-1468.
Q: How do I order Hotwire Telus Stream+?
A: You can call us at the Hotwire Telus order line at 1-800-715-1468 to order.
