Non-TELUS devices: set up data (APN Settings)

Compatible non TELUS devices should be able to make voice calls and send/receive text messages on our mobile network. Due to the vast number of non TELUS devices available, data configuration varies by device. You can use these general guidelines and settings to configure your device's data connection.

If you are using a compatible and unlocked non TELUS Blackberry device, data will automatically be configured when you insert your TELUS SIM card.

If you are using a compatible and unlocked non TELUS PDA / Smartphone, try the following steps to configure your device's data connection.

Set up your Internet connection

  1. Navigate to your device's connection settings menu (menu name may vary by device)

  2. Enter the following configuration settings into the appropriate fields according to your device type:DEVICE TYPEACCESS POINT NAME (APN)PROXY SERVERPORTSmartphonesp.telus.com74.49.0.1880Mobile Internet Key, Mobile hotspot, Smart Hub, tabletisp.telus.comFeature phoneconsumer.telus.com

Setting up Multimedia Messaging Services (MMS)

  1. Set up your internet connection using the instructions listed above.

  2. Navigate to your device's Messaging menu.

  3. Select Multimedia Messaging settings

  4. Enter the following Message Centre / MMS gateway information:

  5. MMSC URL: http://aliasredirect.net/proxy/mmsc

  6. MMSC Proxy: 74.49.0.18

  7. MMSC Port: 80

 

You can receive MMS text messages which can include videos, pictures, ringtone, etc. on your non-TELUS phone.

To set up Multimedia Messaging Services on your non-TELUS BlackBerry (4G Network Only)

  1. Insert your TELUS SIM card into your compatible and unlocked non-TELUS BlackBerry®.

    Data service is automatically configured.

  2. From the Messaging menu, select Multimedia Messaging Settings.

  3. Verify that MMSC URL: is set to http://aliasredirect.net/proxy/mmsc.

Multimedia Messaging Service is set up on your BlackBerry.

To set up Multimedia Messaging Services on your non-TELUS phone

  1. If you are using a compatible and unlocked non-TELUS smartphone, open the connection settings menu.

  2. Type these configuration settings into the following fields:From the Messaging menu, select Multimedia Messaging Settings.

    1. APN: sp.telus.com.

    2. Proxy server: 74.49.0.18.

    3. Port:80.

  3. Verify that MMSC URL: is set to http://aliasredirect.net/proxy/mmsc.

Multimedia Messaging Service is set up on your phone.

Setting up Tethering

  1. Navigate to your device's connection settings menu (menu name may vary by device)

  2. Enter the following APN information:

    APN: isp.telus.com

Please note that when tethering some devices, you may need to enter this information into the computer you are using rather than the device.

 

Telus Android APN Settings

Name: TELUS SP
APN: sp.telus.com
Proxy: 74.49.0.18
Port: 80
Username: <Not set>
Password: <Not set
Server: <Not set>
MMSC: http://aliasredirect.net/proxy/mmsc
MMS Proxy: 74.49.0.18
MMS Port: 80
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
APN type: default,mms

 

Koodo Android APN Settings

Name: Koodo SP
APN: sp.koodo.com
Proxy: 74.49.0.18
Port: 80
Username: <Not set>
Password: <Not set
Server: <Not set>
MMSC: http://aliasredirect.net/proxy/koodo/mmsc
MMS Proxy: 74.49.0.18
MMS Port: 80
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
APN type: default,mms

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Reset your Huawei B593 4G LTE Smart Hub to its original state

You may want to reset your Smart Hub to the original factory settings as a last resort or if you are giving the Smart Hub to someone else.

CAUTION: Resetting your Smart Hub deletes your custom settings.

  1. Launch your web browser.

  2. Type 192.168.1.1 in the address bar and press the Enter key.

  3. Your Smart Hub Web user interface screen displays. Log in using the Admin account. Typically, the password is admin unless you have changed it.

  4. In the left column, select System.

  5. Select Reset.

  6. Click Restore.

  7. Click OK.

The Smart Hub is reset to the original factory settings.

 

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BlackBerry Messenger

 

You can use BlackBerry® Messenger (BBM) for instant messaging, and sharing media file such as pictures and voice notes, with other BlackBerry users.

What you need to know

  • BlackBerry Messenger is an instant messaging program similar to Yahoo Messenger or MSN Messenger.

  • BlackBerry Messenger can only be used between other BlackBerry users.

  • BlackBerry Messenger confirms when your sent messages have been delivered and read.

  • BlackBerry Messenger uses your Wi-Fi or TELUS data connection to send and receive messages and files.

  • Travel charges apply for data use outside Canada.

Compatibility

BlackBerry Messenger is available for BlackBerry smartphones with BlackBerry Device Software 4.5 and higher.

Keep your BlackBerry running efficiently by using the latest available software. Learn more about the latest available BlackBerry Device Software updates for your BlackBerry.

Your BlackBerry Device Software version is:Your compatible BlackBerry Messenger (BBM) version is:4.5 or higher5.06.06.0

Rates

BlackBerry Messenger is a free application. Data and Travel charges apply.

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Set up and use call forwarding on your Telus mobile device

Use Call Forwarding to redirect all incoming calls to another North American number. You can still make outgoing calls on your phone, but incoming calls will go to the number you set up.

Call Forward

Long distance and Call Forward

  • If you forward your calls to a number outside of your local calling area long distance charges are applicable. Note: Even if your plan includes long distance within Canada and the US, long distance charges will still apply to forwarded calls

  • Calls may only be forwarded to numbers within North America

Your Telus plan and Call Forward

  • A Call Forwarding feature can be added to your rate plan. To add Call forwarding to your Telus Plan call us at 416-743-3249 Otherwise Call Forwarding minutes are billed at a pay-per use rate

  • Text Messages cannot be forwarded to another mobile or landline phone number

  • Call Forwarding is not available for TELUS Prepaid accounts

Call Forward Unconditional

Incoming calls are immediately forwarded to the destination number.

Activate Call Forward Unconditional:

  1. Dial *21*, followed by the 10-digit number you want your calls forwarded to, then #

  2. A message indicates that Call Forward Unconditional is activated

Deactivate Call Forward Unconditional:

  1. Dial #21#

  2. A message indicates that Call Forward Unconditional is deactivated

Call Forward Busy

Incoming calls are forwarded to the destination number only if your phone is busy.

Activate Call Forward Busy:

  1. Dial *67*, followed by the 10-digit number you want your calls forwarded to, then #

  2. A message indicates that Call Forward Busy is activated

Deactivate Call Forward Busy:

  1. Dial #67#

  2. A message indicates that Call Forward Busy is deactivated

Call Forward Not Reachable

Incoming calls are forwarded to the destination number when your phone is turned off or not receiving the network's signals.

Activate Call Forward Not Reachable:

  • Dial *62*, followed by the 10-digit number you want your calls forwarded to, then #

  • A message indicates that Call Forward Not Reachable is activated

Deactivate Call Forward Not Reachable:

  • Dial #62#

  • A message indicates that Call Forward Not Reachable is deactivated

Call Forward No Reply

Incoming calls are forwarded to the destination number only if the call is not answered.

Activate Call Forward No Reply:

  • Dial *61*, followed by the 10-digit number you want your calls forwarded to, then #

  • A message indicates that Call Forward No Reply is activated

Deactivate Call Forward No Reply:

  • Dial #61#

  • A message indicates that Call Forward No Reply is deactivated

Call Forward Variable

Incoming calls are forwarded to the destination number after 10, 20, or 30 seconds.

Activate Call Forward Variable:

  • Dial *004*, followed by the 10-digit number you want your calls forwarded to, followed by *, followed by the number of seconds (The options are 10, 20, or 30), followed by #. For example, if you want to forward your calls to 604-555-0123 for 20 seconds the sequence would be: *004*604-555-0123*20#

  • A message indicates that Call Forward Variable is activated

Deactivate Call Forward Variable:

  • Dial #004#A message indicates that Call Forward Variable is deactivated

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To Add money to your Telus Prepaid Account from a different phone: call 1-877-277-7745 

To Add money to your Telus Prepaid Account from your own prepaid phone Dial #123 

Telus Corporate Client Care Number: 1-800-672-6095

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