The Trade-In Program lets you trade your used device for a credit you can apply towards a new phone. This program is available to all new and existing TELUS customers.

What you need to know

  • The trade-in value of your device will be determined based on its condition and FMV (Fair Market Value), after an in-store appraisal.

  • You can trade in one device per subscriber for credit at the time of new activation, upgrade or renewal.

  • No minimum contract term is required.

  • To receive full trade-in credit, your device must be in working condition.

  • Trade-in credit is non-transferable and has zero cash value.

  • Trade-in credit must be redeemed in-store at the time of device trade-in. Unused credit is relinquished once you leave the store.

  • Trade-in credit must first be applied toward the cost of any new phone. Any remaining credit can then be used toward accessories only.

  • All mobile devices, batteries, and accessories intended for recycling can be dropped off at participating Trade-In locations in any quantity, at any time. Recycled items will not be issued trade-in credits and do not require an activation or renewal transaction for drop off.

  • All trades are final. Once you've traded-in a device, it cannot be reclaimed.

  • You can trade in any mobile device, from any mobile carrier worldwide, with the exception of Smart Hubs and routers.

Before you begin

Before you trade in your iPhone, you'll want to prepare it so your account and personal information are protected.

Step 1: Deactivate “Find My iPhone”

If you have “Find My iPhone” switched on, you must switch this feature off before trading in your phone.

  1. From the Home screen, tap Settings

  2. From the Settings menu, select iCloud

  3. Scroll down to Find My iPhone. If it is turned on, turn it off

  4. Click OK on the confirmation screen

  5. Enter your Apple ID password then click Turn Off

  6. A confirmation screen will confirm that Find My iPhone has been turned off.

Step 2: Disable TELUS services on your device

Depending on the network-type used by your device, do the following to disable TELUS services on your device and protect your TELUS account:

  • 4G/LTE - If your mobile device uses the 4G network, all you need to do is remove your TELUS SIM card from the device you intend to trade-in. In most cases, your old SIM card will work with your new phone.

  • 3G - If your mobile device uses the 3G network, you can do one of the following:

    • Visit a Product Care Centre. Use our store locator to find the closest location. You can have your device deactivated at the time of trade-in.
    • Contact us to have your device deactivated.

Step 3: Reset your device to its original factory settings

Protect your privacy and reset your device to its original factory settings. Resetting your device deletes your ringtones, contacts, pictures, messages, and other downloaded content.

To reset your iPhone to its original factory settings:

  1. From the Home screen, tap Settings

  2. Tap General

  3. Tap Reset

  4. Tap Erase All Content and Settings